West Yorkshire Gritting Co ("we", "us", "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://westyorkshiregrittingco.co.uk or contact us about our commercial gritting and winter maintenance services.
1. Who We Are
West Yorkshire Gritting Co is a commercial gritting and winter maintenance contractor registered in England & Wales, with our principal place of business at:
Making Place Hall FarmSoyland Town, Ripponden
Sowerby Bridge
Rochdale
HX6 4ND
For privacy-related enquiries, please contact us via our contact page.
2. Information We Collect
We may collect the following categories of personal information:
- Contact details: Name, email address, telephone number, and business address when you submit an enquiry or request a quote.
- Business information: Company name, site addresses, and details about your winter maintenance requirements.
- Communication records: Records of correspondence when you contact us by email, phone, or via our website forms.
- Usage data: Information about how you use our website, including pages visited, time spent, and referring URLs (collected via cookies — see our Cookie Policy).
- Technical data: IP address, browser type and version, device type, and operating system.
3. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide quotes for our gritting and winter maintenance services
- Fulfil and manage service contracts
- Send service-related communications (e.g. weather alerts, service notifications)
- Improve our website and services
- Comply with legal obligations
- Prevent fraud and ensure the security of our systems
Our lawful basis for processing your personal data is typically legitimate interests (responding to business enquiries), contract performance (delivering services), or legal obligation.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your data with:
- Service providers: Trusted third-party companies that assist us in operating our website and conducting our business (e.g. email hosting, CRM software), subject to confidentiality agreements.
- Legal authorities: Where required by law, court order, or to protect the rights and safety of our business or others.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
5. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Enquiry data is typically retained for up to 3 years. Contract-related data is retained for up to 7 years in line with UK tax and accounting obligations.
6. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
Right of access
Request a copy of the data we hold about you.
Right to rectification
Request correction of inaccurate data.
Right to erasure
Request deletion of your data in certain circumstances.
Right to restrict processing
Request we limit how we use your data.
Right to data portability
Receive your data in a structured, machine-readable format.
Right to object
Object to processing based on legitimate interests.
To exercise any of these rights, please contact us via our contact page. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
7. Cookies
Our website uses cookies to enhance your browsing experience and analyse site traffic. For full details of the cookies we use and how to manage them, please see our Cookie Policy.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
9. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. We encourage you to review this policy periodically.